Shipping & Returns

Shipping policy

We always aim to dispatch orders within 24 hours of receipt whenever possible. All items are sent securely packed up and clearly labelled, so that the contents arrive safely. 

 

Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at daniela@plushteddies.com. Please note that returns will need to be sent to the following address: 1705 Franceschi Rd. Santa Barbara, CA 93103. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at daniela@plushteddies.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at daniela@plushteddies.com.

Thank you for shipping at Plush Teddies. We want you to be completely satisfied with your purchase. If you need to return an item, please review the following guidelines:

  • Return Period: Returns are accepted within 14 days from the date of purchase.
  • Return Shipping: Customers are responsible for the cost of return shipping.
  • Restocking Fee: A 10% restocking fee will be applies to all returned items.
  • Final Sale Items: No returns will be accepted on final sale items.

Damaged Items

If your item arrives damaged, please document the damages at the time of delivery. Take photos of the damages and submit them via email to the Plush Teddies team within 48 hours of having received the items.

Refund Process

Once the return has been received and inspected, we will notify you via email regarding the approval of your refund. Refunds will be issued for the full amount less the 10% restocking fee and original shipping costs.

Thank you for choosing Plush Teddies. If you have any other questions or concerns, please do not hesitate to contact our customer service team via the "Contact" page on our website.

What makes Charlie Bears unique?

Charlie Bears are handcrafted, artist designed collectible bears, known for their expressive faces, unique hand-finished details, offering a veriety of materials and colors. No two bears are exactly alike! Many collectors love that Charlie Bears uses airbrushing, eye whites, and individual hand-finishing, making each bear special.

What are pre-orders and how do they work?

Pre-orders allow collectors to reserve a bear before it officially arrives in stock. However, release dates from Charlie Bears are estimates, not guarantees. Delays can happen, and many collectors recommend being patient when ordering pre-release bears.

How can I tell if a Charlie Bear is authentic?

All Charlie Bears come with:

  • An official Charlie Bears tag (important for authenticity and value)
  • A brown embroidered fabric tag on the bear itself

If you're buying from a third-party seller or collector, always ask for photos of the tag and original paperwork (if available).

Where are Charlie Bears made?

Charlie Bears are designed in the UK and are handmade by skilled artisans in Thailand and Sri Lanka, ensuring high-quality craftsmanship while adhering to ethical employment practices.

The Cuddle Cub collection, which includes machine-made, non-jointed plush bears, is produced in China to provide a more affordable option for collectors while maintaining the charm and softness of Charlie Bears.

Do Charlie Bears increase in value over time?

Some limited edition and retired bears (that may or may not be limited edition) become highly sought after and increase in value, but it is generally agreed upon in the collecting community that collecting should be about joy, not just investment. Factors that affect resale value:

  • Limited editions (Mohair and Isabelle Collection tend to hold value best)
  • Condition (must have tags, no damage)
  • Demand (some bears become collector favorites)

If you're buying purely for investment, make sure to research past resale trends before purchasing.

What's the difference between various Charlie Bears collections?

Charlie Bears offers several collections, each with its own unique qualities:

  • Plush & PLUMO Collection–Soft, huggable, and hand-finished. PLUMO bears have mohair accents for added luxury. Some of the bears in this category can be limited edition.
  • Charlie's Signature Collection–A high-end collection with extra details and premium materials.
  • Isabelle Collection (Mohair & Alpaca)–Limited edition, highly collectible, made with mohair or Aplaca fur.
  • Minimo Collection–Small mohair and aplaca bears, often limited to 1,000 pieces or fewer.
  • Bearhouse Bears–Non-jointed, machine washabe, and designed for younger collectors.
  • Bear & Me Collection–A softer, cuddly line aimed at children and casual collectors.
  • Cuddle Cubs–Machine-made, non-jointed, machine washable, and designed as a more affordable plush option.

Where can I find retired or rare Charlie Bears?

Tracking down retired bears takes patience and persistence!

Collectors recommend:

  • Facebook Collector Groups–many collectors buy, sell & trade here.
  • eBay–some retired bears appear for resale, but prices can be higher than MSRP.
  • Stockist Websites–Some stockists keep out of stock listings live which is a great resource for researching older bears.
  • Google Searches–Try searching for the bears name + Charlie Bears, and contact sellers of even old listing as they may still have that bear for sale.

What should I know before choosing my first Charlie Bear?

Every collector has their own approach! Experienced collectors recommend:

  • Pick the bear that speaks to you! The right bear will spark at "awww" moment.
  • Decide on size & materials: Plush bears are cuddlier, while mohair bears are more structured and collectible.
  • Se a theme (if you want to limit your collection): Some collectors focus on specific sizes, colors or themed sets.

Does Plush Teddies take pre-orders for Charlie Bears?

Yes, but only for bears we have a confirmed allocation for. If a bear is available for pre-order, we will state this clearly on the product page.

How do you ship Charlie Bears?

All Plush Teddies are carefully packed in secure boxes to protect your bear. We provide:

  • Tracked shipping to the USA and Canada
  • Protective wrapping to ensure your bear arrives in perfect condition

If you have specific shipping requests, feel free to contact us.

How should I store and care for my Charlie Bears?

Proper care keeps your bears in great condition for years!

  • Avoid direct sunlight–it can face the fur and tags.
  • Use a cool air blow dryer or a vaccum on low–This removes dust without damaging fibers.
  • Keep away from pets & smoke–Pet hair and smoke odors can damage collectibility.
  • Display behind glass (for Mohair and limited editions)–This prevents dust buildup.

If you handle your bears often, inspect them for dust and gently clean them as needed.

Can I request a specific bear?

Yes! At Plush Teddies, we offer real photos of our in-stock bears so you can choose the exact bear that speaks to you.

How often do you get new Charlie Bears in stock?

New bears arrive several times per year, but stock can sell out quickly–especially limited editions! Sign up for the Plush Teddies newsletter to get notified when new bears arrive.

How do I stay updated on new releases and special offers?

  1. Sign up for the Plush Teddies newsletter to get access to new arrivals.
  2. Follow up on Instagram & Facebook (@Plush_Teddies) for bear spotlights, updates, and fun collector content.
  3. Check out our website regularly for the latest bears in stock!

Have another question?

Still looking for answers? Contact us, and we'll be happy to help.